At Dunya Car Rentals, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our services through dunyacars.com or communicate with us in any way.
By using our website and booking a vehicle with us, you consent to the data practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you book a car or contact us, we may collect:
- Full name
- Email address
- Phone number
- Driver's license details
- National ID or passport number (for verification)
- Payment details (credit/debit card information, billing address)
b. Booking & Usage Data
- Pick-up and drop-off location
- Rental duration
- Preferred vehicle type
- Communication preferences
c. Technical Information
Automatically collected data through cookies and analytics tools:
- IP address
- Browser type
- Device type
- Referring website
- Time and date of visit
- Pages visited on our site
2. How We Use Your Information
We use your information to:
- Confirm and manage your booking
- Provide customer support
- Improve website functionality and user experience
- Send you booking confirmations, updates, or promotional offers (with your consent)
- Comply with legal obligations
3. How We Protect Your Information
We implement strict technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. These include:
- SSL encryption
- Firewalls and secure servers
- Restricted access to personal data
- Regular data audits
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Payment processors for secure transactions
- Government or legal authorities (only when required by law)
- Insurance partners (for rental-related coverage)
- Service providers (to maintain and improve website or rental services)
All third parties are obligated to keep your information confidential and use it only for the intended purpose.
5. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain data uses
- Withdraw your consent at any time
6. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and analyze website performance. You can modify your browser settings to refuse cookies, but some site features may not function properly without them.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies separately.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, including any legal, accounting, or reporting requirements.
9. Children's Privacy
Dunya Car Rentals does not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after changes means you accept the revised policy.