Frequently Asked Questions

* We accept Credit Cards, and Debit Cards (VISA, Master Card, and American Express). * You can book with a debit card if it has online payment capabilities. * Please ensure you have the physical credit card / debit card with you at the time of vehicle pick-up. * We don't accept cash for security deposit.

Book now, pay when you arrive.Enjoy the ultimate flexibility with Dunya Car Rental’s payment-on-arrival option. Lock in your vehicle today without spending a single dime upfront. While we do not have a physical desk at the airport, our dedicated representative will be waiting to greet you immediately upon your arrival. They will escort you to your vehicle, where you can settle your rental fee and any extra add-ons quickly and easily. Book your worry-free ride today.

Selecting Dunya Car Rental’s payment-on-arrival option provides maximum flexibility and financial control. This feature eliminates the need for advance payments or premature commitments, ensuring your travel capital remains available until your journey begins. Upon arrival, our dedicated representative will personally greet you, facilitate a seamless vehicle handover, and process your payment directly. This service is tailored for clients who prioritize frictionless planning and adaptive scheduling.

With Dunya Car Rental, we've got your back when it comes to making changes to your reservation. Need to extend your rental period or tweak any details? No problem at all! Just let us know, and we'll do our best to accommodate your needs, keeping things friendly and hassle-free. Of course, availability and any applicable fees may apply, but we'll work with you to make sure everything goes smoothly. Your satisfaction is our priority!

We do not hold our customers' deposits while they have a rental car. We need to see a valid credit card on arrival; we will only hold the card imprint as a guarantee. If the renter does not have a credit card, we do accept 16-digit number debit cards.

Just a heads up about how we handle deposits at Dunya Car Rental we'll put a hold on your credit card for the security deposit. But don't worry, we won't charge your card, so you won't be racking up any interest. The only catch is, that those funds won't be available for your other purchases while you're renting with us. We'll keep that deposit locked in throughout your rental period. Once you return the car in tip-top shape with no new damage or issues, we'll cancel that hold. Now, here's the thing, it might take a few working days, maybe up to 14, for your credit card company to process the release. So just keep that in mind! We're here to make your rental experience as smooth as possible.

Yes, any traffic fines updated about the car hire can be charged on the credit card even after the vehicle is returned.

Dunya Car Rental allows all customers to save time by checking in online before arriving at our office. When going through the online check-in, you can decide if you want to pick up the car keys at the counter or in a key box.

It may be possible to return your car to a different location, subject to the vehicle type you are hiring and the route that you intend to take. A One Way Fee may apply for this service, and you will be advised at the time of reservation if your journey is permissible.

Off-road use is a violation of the rental agreement and is not allowed.

No! Our office is located less than 10 minutes away by car. We offer a free "Meet and Greet" service for all airport pickups from Queen Alia Airport. Just fill in your flight ticket number in the reservation steps, and we will be right there waiting for you.

Yes, you can cancel your reservation completely free of charge, provided you do so at least 72 hours before your scheduled arrival/pick-up time. Cancellations up to 72 hours before the rental date will be free of charge. In case of a No-Show or Last-Day Cancellation, we charge 100% of the rental amount. You can modify and cancel your reservation online by accessing your user’s name and details by clicking on the view, modify, or cancel page and adjusting as needed. You can also send us an email with your confirmation number, call us, or even WhatsApp us; we will respond as soon as possible.

You can purchase Dunya Car Rental insurance directly with us during the booking process or at the Dunya Car Rental office desk. This will reduce your own risk to zero.

At Dunya Car Rental, we don't block deposits on the customer's card of 700 USD. Instead, we will hold only 50 USD in the case of any traffic violation.

Most car rental offices in Jordan require customers to provide an international driving license. However, at Dunya Car Rental, we accept the standard license with the country of issue. The standard license is sufficient for driving here without any problem. Additionally, the driver must have a valid driving license for at least 1 year from the date of issue.

Yes, at Dunya Car Rental, we accept all foreign driver’s licenses as long as they are valid and can be read by our staff members. There's no need to bring an International Driver's License or translation.

Yes, the minimum rental period is 48 hours.

You'll need your original and valid driving license and original passport or copy. We'll need info like the issuing date, expiration date, your full name, and license number. Also, bring a valid credit card. If you don't have one, we accept 16-digit debit cards.

You must be at least 21 years old to rent a 2WD car or a medium-sized 4WD/AWD. For larger 4WDs, SUVs, or luxury models, you must be 23.

Credit card payment is best. We accept Visa, MasterCard, American Express, Union Pay, Discovery, Diners Club, and debit cards with a 16-digit number. You can also pay with USD or JD cash.

Yes, you can reduce your liability to zero with our Liability Waiver. By purchasing our Full & Super Package, you will be fully covered for Collision Damage (CDW/SCDW), Tire Protection, and more.

Absolutely! We provide 24/7 roadside and breakdown assistance free of charge.

Yes, you can book with a debit card if it has online payment capabilities. Please ensure you have the physical debit card with you at the time of vehicle pick-up.

Having a 4G WIFI router can be super convenient for sharing your experience on social media or streaming your favorite shows. It comes with unlimited data and can be used by multiple devices.

It depends on the car size. Smaller options fit 2-3 medium-sized luggage, medium options fit 3-4, and larger ones fit 4-5. Keep in mind passenger numbers can affect luggage space. Our 9-seater options fit 8 pieces of luggage, regardless of passenger count!

Yep! Most of our cars are equipped with USB and AUX ports, as well as Bluetooth systems.

If the vehicle you reserved isn't available during pick-up, we'll provide you with a similar model or one in the same or higher category. However, we can't guarantee the specific brand and model.

Absolutely! You can manage your booking online. If you encounter any issues, feel free to reach out to us at info@dunyacars.com.

Please note that we do not offer refunds for early vehicle returns. Instead of overbooking your days, you can easily extend your rental period if your plans change. To extend your booking, simply contact us: Call / WhatsApp: +962 79 928 0000 Email: reservations@dunyacars.com

If you need to change or modify your booking after picking up the car, contact us via email or give us a call. Extensions depend on availability, and early returns are allowed, but unfortunately, no refunds can be given for unused vouchers.

Queen Alia Road, Exit 10W, Amman, Jordan

Yes, you can, but there's an additional charge for pick-up and return outside of opening hours. Just let us know in advance, and we'll arrange it for you.

Once you land at Queen Alia International Airport, our representative will be waiting for you near Starbucks Café with all your reservation details. They will escort you to the Rental Car Area, where Dunya Car Rental will be your next stop. It's convenient and easy to find.